Effective Date: 1st of June 2025
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, we collect personal information such as your name, address, phone number, and email as part of the checkout process. We also automatically receive your device’s IP address to help us optimize site performance and security.
If you opt in, we may use your email to send updates, promotions, or new product announcements from KEVU Smile.
SECTION 2 – CONSENT
How do you get my consent?
By completing a transaction, placing an order, or submitting your details for delivery or return, you consent to our collection and use of your personal data for that specific purpose.
If we ask for your information for any secondary purpose (e.g., marketing), we will either ask you directly or give you an option to decline.
How do I withdraw my consent?
You may withdraw consent for us to contact you or use your data at any time by emailing:
📧 office@kevu-group.com
SECTION 3 – DISCLOSURE
We may disclose your information if required by law, or if you breach our Terms of Service.
SECTION 4 – PAYMENTS (STRIPE & TABBY)
We process all payments through secure, third-party gateways:
- Stripe handles credit and debit card payments. Stripe is PCI-DSS compliant, ensuring your card data is encrypted and processed securely.
- Tabby allows you to split payments into 4 interest-free installments. Your data is processed according to Tabby’s privacy policy when you choose their option at checkout.
KEVU Smile does not store your full payment information on our servers.
SECTION 5 – SHIPPING POLICY
We offer next-day shipping across the UAE and 2–5 day delivery for GCC countries. Orders are processed within 24 hours and shipped via reliable courier partners. Every order includes tracking information, and customers are updated throughout the delivery process
SECTION 6 – RETURN AND REFUND POLICY
We accept returns within 30 days of delivery for eligible items. Products must be unused, sealed, and in their original packaging. Due to hygiene standards, opened oral care products cannot be returned. If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. Once approved, refunds are issued to your original payment method within 5–10 business days.
SECTION 7 – THIRD-PARTY SERVICES
Third-party tools we use (such as shipping providers, email marketing platforms, and analytics tools) access your data only as necessary to perform services on our behalf.
We encourage you to review their privacy policies, especially when leaving our site via external links.
SECTION 8 – SECURITY
We protect your personal data using industry-standard encryption and secure protocols. Our website uses SSL (Secure Socket Layer) encryption and is hosted on secure WordPress infrastructure.
All WooCommerce transactions are processed through trusted gateways (Stripe, Tabby) with PCI-compliant standards. No method of internet transmission is 100% secure, but we follow best practices to keep your data safe.
SECTION 9 – COOKIES
Our WordPress + WooCommerce site uses cookies to enhance user experience, including:
- Session cookies (for cart & browsing activity)
- Persistent cookies (to remember login or preferences)
- Analytics cookies (to improve performance via tools like Google Analytics)
You can control cookie preferences through your browser settings or opt out through our cookie banner if available.
SECTION 10 – AGE OF CONSENT
By using our website, you confirm that you are at least the age of majority in your country of residence, or that a parent or guardian has given consent for your use of the site.
SECTION 11 – CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be effective once posted to this page. If there are significant changes, we will notify users via website announcement or email.
SECTION 12 – CONTACT INFORMATION
To request access, correction, or deletion of your data—or to raise concerns—please contact us:
📧 Email: office@kevu-group.com
📞 Phone: +971 503 086 282
📍 Address: Dubai, United Arab Emirates